24/7 Customer Support in Cloud Website Hosting
We acknowledge the significance of receiving assistance without delay, that's why our cloud website hosting services come with 24/7 technical support along with various options for communication. In case you don't have an account yet, you can phone us or use our live chat and consult with a live agent, in order to find out about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up buying a service that you can't use effectively. In case you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel if the issue is strictly technical or it needs further analysis. Unlike the majority of suppliers out there today, we answer to all the tickets within an hour, so you will not have to wait for an entire day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to get timely assistance, especially if your site is not functioning as it should be for some reason. Our semi-dedicated plans feature 24/7 customer and tech support, thus if something comes up, you're able to use plenty of methods to contact us - phone line with a couple of local numbers worldwide, live chat, e-mail messages and tickets. The first two methods are for billing, pre-sales and basic issues, so in case you don't have an account yet, for instance, you'll be able to find extra info regarding our solutions, or we can assist you with less complex technical matters. The other two options are for solely tech issues or anything that is more time-consuming because it is more convenient to track the dialogue between you and our tech support crew. The guaranteed max response time for them is merely an hour, the regular one - 15-20 minutes, so you will not need to wait for a whole day in order to get support like you may need to do with various other providers.
24/7 Customer Support in VPS Servers
Each VPS server plan that we offer includes 24/7 customer and tech support, so if you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you will be able to contact us at any time, even holidays and weekends. For your benefit, we offer different ways of communication - phone support with a couple of local numbers worldwide, live chat, email messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters as it is easier to monitor what's going on. The maximum warranted response time for all the e-mail messages and tickets is 60 minutes, but it hardly ever takes that long to receive help. In case you acquire the Managed Services upgrade that we provide, our admins can also assist you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
We know how important it is to have well-timed support in general, let alone if you run a whole server, so each and every dedicated server that we offer features 24/7 support with one-hour answer time guarantee regardless of the issue. The service is totally free for any issues with your server or the software that was installed by our administrators through the setup, therefore you're able to get in touch with us as many times as you would like, even during holidays. You can either open a trouble ticket from your billing section or you could send an e-mail, and the actual reply time for both rarely exceeds thirty minutes since we have admins available 24-7-365. If you want general info about our servers or you have a billing question/issue, you may also call one of the local telephone numbers we have on as many as three different continents or you could use our live chat service and speak to an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you're able to add to your server plan from your billing Control Panel.