Many individuals who begin using their first hosting account, or switch companies, typically have enquiries with respect to how specific procedures are done or confront obstacles when setting up various things like emails, website settings, and so on. That’s why, a lot of hosting companies have compiled documentation with standard questions and problems so as to help their customers get information swiftly and seamlessly. Consequently, the help desk staff members can focus on actual problems that given clients may be experiencing, because the solution for the smaller things will be available on the web and clients will be able to easily fix them without touching base with the client service staff. Having comprehensive documentation is exceptionally important, particularly for new customers without any previous experience at all, since the web hosting service involves numerous functions and many individuals can get baffled about what to do. A good knowledge base can both help you carry out the tasks that you want and find out how the web hosting service functions in general.

Extensive Online Documentation in Cloud Website Hosting

If you have purchased your first cloud website hosting account from our company or have transferred your website over to us, you’ll grow accustomed to our platform and our created-developed Hepsia Control Panel before you know it as we have compiled a detailed knowledge base where you can find all the info that you could ever need – both general info with regard to the service as a whole and more concrete info about the separate functions that you can make use of and the problems that you can stumble upon. The articles themselves are located in 2 places. The full article list can be accessed through the Help section of the Control Panel. You can find articles that are dedicated to the different functions in every section of the Control Panel too. You can learn how to accomplish virtually everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles feature detailed guidelines, so you won’t ever become disoriented due to an unclear text. Needless to say, if you confront a more specific problem and you don’t find an adequate solution in our knowledge base, you can contact our tech support staff representatives 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

We’ve prepared an elaborate online knowledge base for all our current and prospective customers, so in case you get a semi-dedicated server account from our company, you’ll be able to find any info that you need at any time. We’ve got a lot of educational help articles, which will help you better understand what’s going on in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are simply two instances. Our instructional guides will help you do anything you need – uncompress an archive, import a MySQL database, forward a domain name, and so on. In addition, we also have troubleshooting instructions, which will enable you to find out what precipitates a specific problem and the viable solutions for it. In case you are unable to send e-mails or your domain name opens an HTTP 500 error message, for instance, you can browse our knowledge base and rectify the problem in no time. You can access the articles through any section of the Control Panel, as well as through the dedicated Help section.