There are different ways in which you can touch base with the hosting company whose services you are using, but the one that you will invariably find regardless of which company you choose is a support ticket system. It is the least complicated correspondence medium for a variety of reasons. In case no customer care team representative is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will always be received. On top of that, you can copy ‘n’ paste extensive pieces of information without having to worry about misprints, and in case a specific problem needs more time to be sorted out or a number of responses must be exchanged, all the info will be in the very same place, so either party can always see the comments provided by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they are usually separate from the web hosting platform, which means that if you need to supply information or to adhere to directions, you’ll have to use no less than 2 separate admin interfaces and this number may rise if you would like to administer a number of domain names. Additionally, lots of web hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket while you’re browsing through your files or modifying different settings. The ticketing system is being strictly monitored 24x7x365 by our customer support engineers and the ticket response time is maximum 1 hour, but it seldom takes more than twenty minutes to obtain support. In stark contrast with other companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you wish and ask for info relating to any billing or technical issue. You can also see a variety of articles, which will help you deal with the most commonly met complications on your own.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you’d like to touch base with our customer support staff members, you’ll be able to submit a trouble ticket straight from your Hepsia hosting Control Panel instead of using a completely different help desk support platform like you’ll have to do with the majority of hosting companies out there. Our integrated trouble ticket system will enable you to send a new ticket without difficulty and to search through older tickets using a clever search box. Also, you’ll be able to take a look at the applicable knowledge base articles that our system will present you with in accordance with the problem category that you pick for your new ticket. You can perform all the aforementioned things without leaving your Hepsia Control Panel at any moment, which goes to say that if you run into any predicament or have an inquiry, you can touch base with our technicians and resolve the problem at hand within the hour via one platform.