Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket while you’re browsing through your files or modifying different settings. The ticketing system is being strictly monitored 24x7x365 by our customer support engineers and the ticket response time is maximum 1 hour, but it seldom takes more than twenty minutes to obtain support. In stark contrast with other companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you wish and ask for info relating to any billing or technical issue. You can also see a variety of articles, which will help you deal with the most commonly met complications on your own.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with us and you’d like to touch base with our customer support staff members, you’ll be able to submit a trouble ticket straight from your Hepsia hosting Control Panel instead of using a completely different help desk support platform like you’ll have to do with the majority of hosting companies out there. Our integrated trouble ticket system will enable you to send a new ticket without difficulty and to search through older tickets using a clever search box. Also, you’ll be able to take a look at the applicable knowledge base articles that our system will present you with in accordance with the problem category that you pick for your new ticket. You can perform all the aforementioned things without leaving your Hepsia Control Panel at any moment, which goes to say that if you run into any predicament or have an inquiry, you can touch base with our technicians and resolve the problem at hand within the hour via one platform.