A live chat is one of the many ways of communication supplied by some web hosting companies as part of their support services. Depending on the provider, the chat is used for billing, pre-sales and/or technical support. This way of contact is faster in comparison to a support ticket and it makes it much more unlikely to misspell or misunderstand a word compared to a telephone call with an agent. Furthermore, when the trouble that you experience needs some time to be examined and taken care of, you'll be able to do something else meanwhile instead of just waiting, as you'd have to do when you call. Also, you can employ a live chat assistance service without spending a dime provided that you have web accessibility even when your web hosting supplier is located in another country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Website Hosting

As part of the support services that we offer for our cloud website hosting, you'll find live chat support which is online 24x7, even on holidays. You'll be able to contact us no matter if you already have an account or not, since we will assist you with almost anything, ranging from giving you common info about our services in case you are not a client yet and you are thinking about purchasing one of our plans, to assisting you with creating an email account in an e-mail client. Part of the issues are more complex and time-consuming, therefore you'll have to employ the ticketing system which is incorporated into the Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is accessible to all of our potential and present customers. In case you're thinking about a new web hosting account, you're able to chat in real time to one of our representatives and get more information about our semi-dedicated plans so that you can choose the perfect plan for your sites. In case you already have an account with us, we'll be able to assist you in a timely manner with billing, general and 1st level technicalissues. Though in some cases you may have to open a support ticket as there're troubles that can't be resolved through a live chat, we'll be able to help you with various basic tasks, such as setting up an email account in an e-mail client or forwarding one domain name to another. This way, you will benefit from quick support and you'll save a long time.