If you ever have any questions relating to your hosting account or you face a problem with your sites, you’ll have to get in touch with the hosting provider’s technical support team. It may not matter how promptly they’ll reply if you have a generic inquiry, but an issue like a misapplied web application update, for instance, may result in your site becoming broken or unreachable on the Internet. And the longer you have to wait for the support team to lend you a hand, the longer the website will be inoperational. In case you offer goods or services online, any downtime will influence your site harmfully and you can lose existing or potential customers. A lot of web hosting providers, particularly resellers, reply to e-mails and tickets within 24 hours, but in the digital realm that is much too long, since customers will hardly ever come back to a website that isn’t functioning correctly over a lengthy interval.

One-Hour Response Guarantee in Cloud Website Hosting

Our cloud website hosting come with a 60-minute reply guarantee, which goes to say that no matter what question or complication you might have, we will always be there to lend a helping hand. The fact is, it rarely takes more than half an hour to get a problem resolved or a question answered, and this is valid for both sales and technical matters. Our support team members are available 24-7, even on holidays and weekends, so you will obtain immediate assistance anytime you need it. We know precisely how invaluable time can be, so by the time we respond to your trouble ticket or e-mail, we will have probed into the matter and, in case we haven’t figured out a solution, we will give you more info on what you need to do on your end, when the circumstances demand this. With our support service, you can be certain that there will be somebody to help you immediately, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we know how crucial it is to receive prompt support, we guarantee that you will never need to wait for more than an hour to receive an answer to any trouble ticket that you open via your semi-dedicated server Control Panel. In reality, you will rarely need to wait around for more than 20-30 minutes and this applies to any question no matter what its nature is – general, technical or billing. In addition, our technical and customer support team will be at your service 24-7-365, which is the reason why even if you post a ticket during official holidays, you’ll always receive a fast response, which will contain the answer to a question, the solution to a predicament or the information necessary to sort out an issue yourself – in case there is something that you have to do on your end. With us, you’ll never need to spend a whole day awaiting a reply like you would with lots of other hosting providers.