A 99.9% Server Uptime
The advantage of constructing your very own cloud website hosting system is that you don’t have to be worried about compatibility – you design a specific set of software apps in such a way as to be compatible with a specific set of hardware components. The outcome is something way more solid and reliable, because there are much less possible chances of failure. We’ve built our cloud hosting platform using tried and trusted hardware parts together with a significantly tweaked version of Security–Enhanced Linux so as to set up an absolutely safe and secure environment for your own web sites.
For this reason, with all our cloud website hosting packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you build your own cloud hosting system, it is crucial that you also set up your own network infrastructure. That’s why we built a custom–configured internal network in each one of our datacenter facilities. Relying on high–end Juniper switches and routers, our internal network allows for supersonic data transmission speeds and is also completely redundant.
Therefore, you can enjoy a 99.9% network uptime in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, irrespective of which hosting solution you’ve chosen.
A 30 Day Money Back Guarantee
Regardless of the fact that we have done our best to lower all possible risks with our cloud hosting plans and while we provide exceptional technical support, there are occasions when the client is just not satisfied with what we have to offer. Or he has to switch to a more robust hosting service, such as a VPS server or even a dedicated server.
That is why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not content, you will get a full refund.
24/7 Technical Support
We have carefully handpicked each individual member of our 24x7 support staff so that we can provide the very best tech support service you can possibly get. Each of our technical support engineers has several years of experience working with web hosting accounts behind his back, so they know very well what they are doing. And they are at your disposal 24/7 – you can contact them whenever you want and they’ll reply to you as fast as possible.
Their average ticket response time is just twenty minutes, whilst with other web hosting vendors you are forced to wait for days. Moreover, we offer a 1–hour response time guarantee. Regardless of what happens, your inquiries will be answered in under sixty minutes.