Customer Support Channels
A One–Hour Response Guarantee
Every support request you submit to us will be attended to within maximum 60 minutes. In case your trouble ticket or email requires additional assistance from a system administrator, we’ll forward it and leave a note to let you know that your issue is being examined. If you take advantage of our Optional Admin Services package, all of the server administration tasks included there will be completed at a time that is suitable for you.
A Topflight Help Desk Service
We’ll be at your disposal 24–7–365 to respond to any queries that you may have about our Online Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also require assistance with server admin tasks, you can examine our Optional Admin Services package, which includes data backup disk space, weekly Operating System updates, server monitoring and rebooting services, as well as installation and troubleshooting services
An Easy–to–Navigate Help Section
Every dedicated web hosting plan comes with our free–of–charge Online Control Panel, which features a circumstantial knowledgebase and a group of how–to video tutorials. Whenever you need assistance working with the Online Control Panel, just click on the Videos or Help buttons located in the top right corner.