A 1–hour Ticket Response Guarantee
Each ticket that you send to the customer support Dept will be responded to in approximately 1 hour. The normal problems will be addressed instantly. Nonetheless, if the help request you have sent calls for the help of a qualified administrator, we are going to forward the ticket to him and will let you know about the delay.
Professional Technical Help Service
We’ll be online for you 24/7 to give you useful information and customer support as well as to aid you with any issue that you may encounter as you are managing your virtual server. We are able to aid you with all installed in advance packages, such as your OS, server management panel (depending on the VPS type) and the Online Control Panel produced 100% by our company.
An Educational Help Section
An in–depth and routinely updated knowledge base is built into our custom–built Online Control Panel. It provides quick tips about how to conduct all the general web site control jobs. The Help section features extensive how to content articles and step by step video tutorials. You can reach the Help area by hitting the Help or Video buttons in the upper right corner of each Control Panel section.